Built on Experience. Driven by Results. Focused on People.

Engineered Experiences Hospitality helps restaurants increase profitability by combining operational expertise, staff training, and systems designed to create authentic guest connections.

Most restaurant consultants talk about strategy.

My name is Eric Ridenour. I focus on what actually happens inside your restaurant:
your team, your guests, and the moments that determine whether people come back… or don’t.

Engineered Experiences Hospitality exists to turn those moments into measurable growth.

✅ More repeat visits
✅ Higher check averages
✅Stronger reviews
✅ Better operations

Our unique blend of hands-on operational experience and strategic consulting ensures lasting success and genuine guest satisfaction for your restaurant.

A professional restaurant consultant smiling in a modern setting.

Why I Built Engineered Experiences Hospitality

Over the past several years, something changed.

People became more distracted.
More disconnected.
More focused on screens than on each other.

After COVID, that shift became impossible to ignore.

At the same time, my previous consulting business was impacted,
and I found myself returning to something I had done years earlier...

working in a restaurant.

That experience changed everything.

It reminded me how powerful real, authentic human connection can be
• A genuine interaction
• A great conversation
• A moment where someone feels seen

And it made something very clear:

Restaurants are one of the last places where real human connection still happens every day

But most restaurants don’t design for that.
They leave it up to chance.
That’s the problem.

That’s why I built this company.
To help restaurants:
• Systemize great experiences
• Create consistent guest connections
• Turn those moments into repeat business and revenue

A professional chef focused on cooking in a modern restaurant kitchen

Real-World Experience at Every Level

I’ve spent over a decade working inside restaurants — from the ground up.

Dishwasher

Line cook

Busser

Server

Bartender

Supervisor

Department Manager

I’ve seen:
• What actually happens during a rush
• Where service breaks down
• How small issues turn into lost revenue

I spent years solving these problems and implementing them with success wherever I go.

I’ve also worked high-level events and clients, where execution had to be flawless including serving several well known celebrities and serving private events with Stefan Richter
That level of precision changes how you see operations.

WHAT MAKES THIS DIFFERENT
Operations + Consulting = Real Results

Outside of restaurants, I spent 10+ years in business and marketing consulting.
Helping companies:
✅ Increase revenue
✅ Improve efficiency
✅ Scale profitably

Most consultants have one or the other.
I combine both:

 Real restaurant experience
 Real business optimization strategy

That’s where results come from

How I Approach Restaurant Growth

Systems-Driven Guest Experience

Great service shouldn’t depend on luck or personality 
It should be
• Designed
• Repeatable
 • Consistent

Staff That Drive Revenue

Your team is your biggest asset.
When trained correctly, they:
• Increase check size
• Improve guest experience
• Drive repeat visits

Measurable Improvement

Everything ties back to results:
• Revenue
• Efficiency
•Retention
• Reviews
No fluff. No guesswork.

Operational Clarity

You need to know:
• What’s working
• What’s not
• What to fix first

RESULTS-DRIVEN BACKGROUND

Not Theory — Real Experience

  • 10+ years in restaurant operations
  • 10+ years in business and marketing consulting
  • Experience across multiple service models
  • Proven ability to identify and fix revenue leaks

Most restaurant consultants only know restaurants. My background in broader business consulting exposed me to a much wider range of challenges — which is why I bring unconventional, high-impact solutions that others simply don’t see.

CREDENTIALS & EDUCATION

Professional Development

  • Certified Hospitality Supervisor
  • FNB department trainer for Pyramid Global (Current)
  • aPHR Candidate
  • Employee Wellbeing Official for Hilton (Provides support for employee benefits)

Education

  • Business Administration (Finance & Marketing minors)
  • Master's degree in Psychology (Cal Coast University)
  • Currently studying Six Sigma Green Belt coursework

Why This Matters

This isn’t just about improving operations.

It’s about creating environments where:

Guests feel something real

Staff take pride in their work

The experience drives the business forward

Because when you get the experience right 
You make memories.

Let’s Improve Your Restaurant

If you want to identify what’s holding your restaurant back and start improving performance immediately — let’s talk.

We help restaurants increase revenue, improve guest experience, and turn everyday service into consistent growth.

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